Contact Us / FAQs
FREQUENTLY ASKED QUESTIONS
Shipping, Delivery and Refunds:
Production Times: Our dog collars are all hand made to order in our small studio here in N. Wales and have a production time of up-to 10 days.
Shipping: We use Royal Mail Tracked 48 as our standard shipping service. You can expect fast delivery times, with most UK parcels delivered within 2 to 3 business days and international parcels within 3 to 5 business days.
* Please note: During sales and promotional periods, production and delivery times may be slightly longer than normal.
Once your order is shipped you will receive an email confirmation containing your tracking details. Please click on the link to view your shipping updates.
Customers can return orders for any reason for a full refund within 30 days of placing your order.
Your item(s) will need to be in their original condition, unworn, unwashed and unstained.
Original delivery costs or their value are NOT refundable.
Cost of shipping for the replacement item will be at customers expense.
We do not wish to see our products end up in landfill therefore we offer a life time warranty on our hardware.
If your hardware breaks or is found to be faulty, we will replace it (where possible) or restyle the product, at no cost to you.
We deliver worldwide... Shipping prices will be calculated when checking out.
Product Information:
Our collars come in five different length size options & Three width options...
- Small: 23cm-30cm long
* Available in 1.9cm width - Medium: 30cm-38cm
* Available in 2.5cm or 3.8cm width - Large: 38cm-46cm
* Available in 2.5cm or 3.8cm width - X-Large: 46cm-56cm
* Available in 2.5cm or 3.8cm width - XL-Large: 56cm-66cm
* Available in 2.5cm or 3.8cm width
We offer a number of different styles of collar. Slip type collars are great for dogs who pull a lot on the lead offering better control and the classic side release buckle collars are great for dogs who pull less on a lead.
- Plastic Buckle:
Our classic black side release buckle collars utilise a strong contoured 'anti freeze' buckle. These high quality buckles have a breaking load of 200lb.
* Recommended for light to moderate pullers
- Metal Cobra Style Buckle:
Cobra style buckles are very strong military grade metal side release buckles. They are known for being one of the strongest buckles available. Often used in the military and law enforcement because of their strength and reliability. They are incredibly strong having a breaking load of nearly 2000lbs!
* Recommended for extremely heavy pullers
- Limited Slip:
Our limited slip collars are designed for dogs who can easily slip or back out of their collars or dogs who pull a lot on the lead. When properly fitted if the dog pulls, the loop piece tightens enough to prevent the collar from slipping over the head, but not enough to choke or damage the dogs neck.
Both the Limited Slip and Martingale collars work in a similar way. They essentially allow the collar to tighten when pulled. The difference between the two is how the 'loop' (slip part) is constructed. The Limited Slip loop pulls more off to the side when pulled and the Martingale pulls more upward.
* Recommended for light to heavy pullers or dogs who try and slip out of their collars
- Fabric Martingale:
The martingale collar works in a similar way to the limited slip collar but is constructed slightly differently. They are great for dogs who try and slip out of their collars and also offer more control when lead training. The martingale collar is made with two loops. One main loop which fits around your dogs neck and can be adjusted and the second is for control where the lead is attached. When the dog pulls or a ‘correction’ is made, the collar tightens without damaging the neck. Then when the tension is released, the collar loosens again.
* Recommended for light to heavy pullers or dogs who try and slip out of their collars